What Should I Do If My Book Arrives Damaged?

We take great care in packaging your books, but sometimes accidents do happen during transit. If your book arrives damaged, we’re here to help!

Here’s what to do:

1. Take clear photos of:
   • The damaged area(s) of the book
   • The packaging (including any visible damage)
2. Contact our support team within 48 hours of receiving your delivery:
   • Use our contact form or email [e-mail]
   • Include your order number, a description of the issue, and the photos.
3. Our team will review your case and offer a suitable resolution, usually a free replacement or a full refund (based on our Damage Policy).

Tip: Please keep all original packaging until your issue is resolved. We may need additional info for insurance or quality control.

Exceptions: If you contacted us after 48 hours or the book was damaged after delivery, let us know and we’ll do our best to help.